Questions about Lens.
Learn how Lens works with Google Ads, Meta Ads, files, memory and read-only marketing intelligence.
What is Lens?
Lens is an AI performance marketing companion for investigating advertising performance, understanding changes and making better-informed decisions through AskLens.
Who is Lens built for?
Performance marketers, advertisers, agencies and marketing teams that manage Google Ads or Meta Ads accounts and want a conversational way to investigate their work.
What is the difference between Lens and AskLens?
Lens is the overall product and workspace. AskLens is the conversational assistant within that product, available in the web workspace and through Browser Companion.
Which platforms can I connect?
The initial connected advertising platforms are Google Ads and Meta Ads. Other websites viewed in Browser Companion do not automatically become connected advertising accounts.
Can Lens make changes to my ad campaigns?
No. The initial release is advisory and read-only toward ad-platform execution. You review and carry out any campaign changes yourself.
Where does an AskLens answer come from?
AskLens can combine the question, authorized current advertising data, supplied files, available page evidence and permitted conversational context. When evidence is missing or stale, it should say so instead of presenting assumptions as current results.
Does Lens always use live data?
No. Live performance questions require a relevant current source. Reports and saved conversation context can explain history, but do not become up-to-date advertising performance just because they were saved.
Can I upload reports, spreadsheets or other files?
Yes, where the file type is supported. Uploaded material can provide context or evidence for an investigation; always check extracted values and conclusions against the original source.
What is Needs Attention?
A workspace for signals that may deserve review, subject to connected-account access and supported monitoring. It is not a guarantee that Lens identifies every issue or that an alert is itself a confirmed cause.
What does Browser Companion do?
It brings AskLens alongside your browser workflow and can use permitted current-page context when available. Its green indicator means usable page context is available, not that every page value has been verified.
Can I manage or disconnect a paired browser?
Yes. Lens shows paired browsers in the Browser Companion area. You can revoke an individual browser without removing the others or disconnecting Google Ads and Meta Ads.
Does Lens publish unsaved drafts or make account changes?
No. Browser Companion is advisory. A page draft that has not been saved on the advertising platform is working context, not a confirmed published change.
What plans are available?
Lens has a Trial and three paid tier types: Starter, Pro and Scale. Paid plans share core features and differ in usage and capacity. Paid checkout is currently unavailable, so no payment is collected through the website.
Does the free trial automatically turn into a paid plan?
Starting a trial alone does not authorize a payment. A paid subscription requires an explicit checkout and successful payment verification.
What counts toward AI usage?
AI usage depends on the work performed. Plan limits, any daily safeguard and pending reservations should be shown in account Settings when commercial enforcement is activated. Displayed allowances are only operative for an activated plan.
Can I buy additional credits?
Optional top-ups are planned, primarily for Pro and Scale; their price, limits, expiration and refund treatment will be displayed before purchasing is enabled. They cannot be purchased today.
How do I cancel or request a refund?
When paid subscriptions are available, you can request cancellation through Settings if the control is available or by emailing support@asklens.in. Cancellation stops future renewals when processed; the Cancellation & Refunds policy explains how paid periods and exceptions are handled.
How is my connected advertising data used?
Lens uses authorized data to provide the features you request, such as analysis and performance investigation. The Privacy Policy describes connected sources, page context, AI processing, service providers and available data-request channels.
How do I disconnect a platform or request data deletion?
Use supported connection controls for revoking access. For an account, data-access or deletion request, contact privacy@asklens.in from the relevant account email.
How do I contact Lens?
Email support@asklens.in for product, access or billing questions, and privacy@asklens.in for personal-data and connection requests. Please do not include passwords, OTPs or full card details.
AskLens helps marketers work with Google Ads, Meta Ads, uploads and performance evidence in one place. It is advisory and does not publish advertising changes.